Terms and Conditions

I. Introduction

1. 1.
   "JavaMifi" is a company operating in Travel WiFi rental services for overseas internet connectivity.
2. 2.
   "Customer" means an individual, legal entity, or government institution using JavaMifi services under this Contract.
3. 3.
   The "Registration Form" containing customer data will be sent to the customer's email as proof of JavaMifi registration request.
4. 4.
   "JavaMifi Travel WiFi" enables customers to access the internet while abroad within JavaMifi's supported country coverage.

II. General Terms

1. 1.
   These terms apply and JavaMifi Travel WiFi may be used after all booking requirements are fulfilled and approved by JavaMifi.
2. 2.
   These terms apply to individuals, legal entities, and government institutions and must be signed by the applicant or authorized representative.
3. 3.
   The customer shall provide all documents and information requested by JavaMifi as stated herein.
4. 4.
   JavaMifi will provide internet access using Travel WiFi at rates stated in the product details.
5. 5.
   Usage of JavaMifi Travel WiFi services will be recorded by JavaMifi.
6. 6.
   These terms apply to the customer who placed the order and may not be transferred to another party without JavaMifi's consent.
7. 7.
   Address changes must be reported to JavaMifi Customer Service at least 1 (one) week in advance.
8. 8.
   The customer agrees to all applicable terms for all JavaMifi services used.

III. JavaMifi Travel WiFi

1. 1.
   JavaMifi Travel WiFi is owned by JavaMifi but becomes the customer's responsibility during use, including use by other persons.
2. 2.
   The customer understands all product details including:

   1. a.
      List of covered countries
   2. b.
      Quota details including Fair Usage Policy (FUP) as stated on the website
3. 3.
   The customer will receive a device type, color, or model according to the selected package and device availability.
4. 4.
   Usage rights may be transferred to another user subject to JavaMifi's conditions.
5. 5.
   The customer is responsible for all charges arising from Travel WiFi usage.
6. 6.
   If Travel WiFi is lost, the customer must immediately report to JavaMifi Customer Service by phone and in writing. JavaMifi will block access promptly. The customer remains liable for all charges incurred before blocking, including the lost device.

IV. Booking & Travel WiFi Usage

1. About Booking

1. a.
   Customers must book Travel WiFi online via www.javamifi.com
2. b.
   Activation date is when Travel WiFi first becomes active in the destination country. Departure date affects delivery timing; customers receive devices at earliest H-1 before departure.
3. c.
   New orders are processed after full payment of applicable fees.

2. About Payment

1. a.
   Customers must pay the amount shown on the website at time of booking.
2. b.
   Prices, products, and services may change according to website rates at booking time.
3. c.
   JavaMifi may cancel orders in case of system errors, fraud, or violation of these terms.
4. d.
   Voucher discounts may affect rental and/or deposit fees. Deposit refunds follow the deposit amount paid after discount.

3. About Deposit

1. a.
   Deposit is fully refunded after the device is returned in good condition at end of contract.
2. b.
   Deposit is refunded via bank transfer to the registered account within a maximum of 3 business days after JavaMifi receives the device.
3. c.
   JavaMifi is not responsible for transfer errors caused by incorrect account details provided by the customer.

4. About Delivery

1. a.
   Devices are shipped via courier partners with regular service, arriving at earliest H-1 before requested delivery date at no extra shipping cost.
2. b.
   Regular service takes approximately 3–5 days after dispatch.
3. c.
   Faster delivery (same day / next day) is available with additional fees borne by the customer.

5. About Return and Late Fees

1. a.
   Devices must be returned within a maximum of 2 days after the last activation day.
2. b.
   Late returns incur daily fees as stated on the website at time of booking.
3. c.
   Customers must comply with return requirements to qualify for applicable refunds.

6. About Loss and Replacement

1. a.
   Lost devices must be reported immediately to JavaMifi Customer Service.
2. b.
   Replacement fees apply according to product type and insurance coverage as stated on the website.
3. c.
   Replacement fees must be paid within 3 days after reporting the loss to JavaMifi.

V. Termination

1. 10.
   JavaMifi may terminate this contract immediately when:

   1. a.
      Contract or Travel WiFi usage is violated
   2. b.
      Fees remain unpaid
   3. c.
      Customer information is incorrect
   4. d.
      Force majeure occurs
   5. e.
      Unlawful conduct occurs
   6. f.
      Misuse causes loss to JavaMifi
   7. g.
      Other grounds determined by JavaMifi from time to time
2. 11.
   Both parties waive Article 1226 of the Indonesian Civil Code requiring court decision for contract termination.
3. 12.
   Upon termination, all outstanding fees must be paid immediately by the customer or their successor under applicable law.

VI. FORCE MAJEURE

1. 1.
   Force majeure means events beyond JavaMifi's control preventing service delivery, including but not limited to:

   1. a.
      Natural disasters such as earthquakes, storms, floods
   2. b.
      War, riots
   3. c.
      Actions or situations of third parties preventing JavaMifi from providing services
2. 2.
   Under force majeure, JavaMifi is released from related liability.

VII. Miscellaneous

1. 1.
   JavaMifi is not liable for claims regarding Travel WiFi use or related services causing physical injury, illness, health risks, or other damage to the customer or third parties.
2. 2.
   Disputes shall first be resolved through mutual consultation.
3. 3.
   If consultation fails, parties agree to the exclusive jurisdiction of the East Jakarta District Court.
4. 4.
   JavaMifi is not liable for losses caused by unauthorized misuse of Travel WiFi.
5. 5.
   The customer agrees to the terms stated in the subscription form. The full contract and conditions are available at www.javamifi.com and may be updated from time to time.