General Question

1What is a MiFi?
It stands for “My Wi-Fi” or “Mobile WiFi”, a personal modem and wireless router in one, portable with small size to take with you so you can stay connected on up to 8 compatible devices during your stay in Indonesia. It gives you a secure, consistent and fast internet connection, while saving a fortune on data roaming fees.
2How many devices can I connect?
You can connect up to 10 devices to 1 MiFi. Please note that the connection speed will be shared among each device connected, so having10 devices connected at the same time could result in noticeable speed slowdown.
3How long does the battery last?
A fully charged battery lasts around 6 hours. The device can be charged via the USB outlet or a wall outlet (both cables included).
4What is the download / upload speed of a Pocket WiFi?
The official speed is around 100 Mbps for 4G MiFi and 21 Mbps for 3G MiFi.
5What is the minimum booking days?
The minimum booking is 3 days for Smart & BIG package and 5 days for Backpack package. But if you are only traveling less than minimum booking required, you can always inform us regarding your date of return. You will be charged as a minimum booking but you still get and can use all total quota.

Pick Up & Return

1How far in advance should I book?
To ensure availability, we recommend placing your order at least 3 days prior to travel departure date, especially if you order outside Jakarta – however, you can still place orders closer to your departure date or last-minute order by directly contact us. We also have same day delivery service only in Jakarta.
2Where do I pickup and return the MiFi?
Currently we can do delivery in any City in Indonesia. You can ask to pick up and return in your accommodation (Hotel/Homestay/Others) - all delivery is no extra charge. A guidance on pickup and return is included in the confirmation email that will be sent to you upon reservation.
3What is required when I collect the package?
Please show your reservation confirmation email to the staff.


1I do not have PayPal account. Can I still make payment?
Yes. You can do payment with PayPal guest checkout and pay with your Credit Card. Therefore you might need to create an account to make payment but is simple process and super easy.
2Do you accept cash or any other forms of payment apart from PayPal?
No. Currently we accept payment only through PayPal. But please note that, you don’t need to have a Paypal account to make the payment. You can use your credit or debit card to make the payment without making a Paypal account.

Deposit Refund

1Do you take a deposit?
Yes. We take US $50 as a deposit, but it will be refunded to your credit card within 24-48 hours after your MiFi is returned. Please be noted that if you're booking less than minimum days required, it will be charged as a minimum payment and will be deducted from your deposit fee.
2How is a refund credited?
PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance. Please note, refunds to credit cards can take up to 30 days to appear on your statement.

Managing your Order

1Can I amend my booking information after placing an order?
If you want to change your rental dates, extend the rental period etc. after placing your order, you can of course do so. Just contact us and we’ll make the necessary arrangements.
2How can I cancel my booking?
Our policy give you free cancellation if you cancel before 2 days of your booking date or if the package not deliver yet to the accommodation. If for any reason you need to cancel your booking, you can do so without any penalty and we will proceed the refund credited to your account.

If you cancel during 2 days before the booking date or if the package already deliver to the accommodation you may be charged US $5.

Fair Usage Policy

1What is Fair Usage Policy (FUP)?
Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: streaming video websites and services, cloud based backup or online storage applications, and applications that send or receive data automatically including backup and update services.

You would not be charged for excessive data usage, but if the provider alert us about an excessive consumption, we will contact you and ask you to limit your usage. If not, they may have to reduce your speed.
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